Updated on 01.02.25
Cookie
Policy
By using our website, you hereby consent to our Cookie Policy, and to the terms set out within it.
What is a Cookie?
A cookie is a small file that is placed on your computer’s hard drive upon visiting our website — it enables our website to identify your computer as you view different pages on it.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use our website and what pages they tend to visit.
How do we use Cookies?
We may use cookies to:
- Analyse our web traffic using Google Analytics — aggregated usage data helps us improve the website structure, design, content and functions.
- Store information about your preferences — our website can then present you with information you will find more relevant and interesting.
- To recognize when you return to our website — we may show you more relevant content or provide you with functionality that you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling Cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions — some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue them when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
The Cookies we set
Form Cookies
When you submit data through a form, for example a contact form, cookies may be set so that your details are auto-filled (remembered) should you wish to submit that same form again.
The Cookies Third Parties set
Our website also makes use of cookies provided by the following trusted third parties.
Google Analytics Cookies
We use Google Analytics to help us understand how you use our website, and to help us better our services in order to improve your experience. These cookies track things such as where you access our website from, how long you spend on it, and the pages you visit most often — this data allows us to ensure that we continue to provide you with engaging content.
For further information on Google Analytics, please check out the official Google Analytics page.
Hotjar Cookies
We use Hotjar to analyse how visitors use our website and to help us improve usability. Hotjar sets cookies to identify returning users, track session information, and store technical details about how the site is used.
Hotjar cookies are only set after you provide consent for analytics cookies. You can withdraw your consent at any time via our cookie settings.
Hotjar may set the following cookies:
| Cookie Name | Purpose | Expiry |
| _hjSessionUser_{site_id} | Identifies the same user across sessions. | 365 days |
| _hjFirstSeen | Identifies a new first-time visitor. | Session |
| _hjUserAttributesHash | Stores user attribute settings. | Session |
| _hjCachedUserAttributes | Stores attributes sent through Hotjar’s Identify API. | Session |
| _hjSession_{site_id} | Holds the current session data. | 30 minutes |
| _hjSessionTooLarge | Ensures Hotjar stops collecting if session exceeds size limit. | Session |
| _hjSessionRejected | Ensures session is not tracked when server is overloaded. | Session |
| _hjSessionResumed | Shows that an existing session has been resumed. | Session |
| _hjCookieTest | Checks if cookies can be set. | Session |
| _hjLocalStorageTest | Checks if local storage is available. | N/A (local storage) |
| _hjClosedSurveyInvites | Prevents repeat survey popups. | 1 year |
| _hjDonePolls | Prevents repeat poll popups. | 1 year |
| _hjMinimizedPolls | Keeps polls minimised. | 1 year |
| _hjShownFeedbackMessage | Ensures feedback widgets don’t reappear. | 1 year |
| _hjAbsoluteSessionInProgress | Detects first pageview session. | 30 minutes |
| _hjTLDTest | Determines the most generic cookie path to use. | Session |
You can prevent Hotjar cookies from being set by withdrawing your consent or visiting Hotjar’s opt-out link:
https://www.hotjar.com/legal/compliance/opt-out
Contact
If you have any questions or would like more information, feel free to reach out to us by email at support@mclh.co.uk.